The easy route to keep your remote team connected with SmartBiz

Work from any location, on any device—all you need is internet. Enable hybrid and remote work with a flexible, feature-rich cloud-based business phone system.

Switch between locations and devices

Users can have multiple devices, no moving equipment between locations is needed.

Webphone is accessible on all popular platforms including desktop, mobile and web browsers.

Connect your MS Teams, existing on-premise systems, or third-party PBX.

Maintain a professional image using your office extension, caller line identification (CLI), or SMS sender ID.

Collaboration features

Keep your team connected with tools like conference calling, free user-to-user calls, global phone books, call transfers, and call parking.
Stay in sync when working remotely with other agents presence and their call status right in phonebook.
Monitor call activity with call queue wallboard displaying waiting calls, agents on calls, missed calls, average wait times, and answered calls.

Increased agent productivity

Change the outgoing caller ID with just two clicks.
Jump into call queues during peak times and step out when no longer needed.
Use 'Do not disturb' (DND) mode to send calls to other agents when you're unavailable.
Integrate your CRM to view caller details, manage deals and tickets, and add call notes in real-time.

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Coaching and supervising

Join live calls to guide agents discreetly, or step in to participate when needed.
Maintain quality standards with call recordings for monitoring and training purposes.
Get email alerts for specific call scenarios or when an agent declines a queue call.

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Call routing automation

Route calls to employees based on their locations relative to the caller's whereabouts.
Direct calls according to the time zones of international employees, with the ability to customize routing for specific years, months, days, hours and minutes.
Easily switch call flows by dialling an internal number.

Coaching and supervising

Stay informed on employee’s call performance with ready-to-use analytical reports. Easily schedule these reports to be emailed to key stakeholders at regular intervals, providing crucial business insights and enabling you to uncover real-time trends in.

User performance
Call data segmentation
Call statistics and metrics
Advertising campaign efficiency and more.

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Frequently asked questions

How can the SmartBiz hosted PBX system support remote working?

VoIPline's hosted PBX allows your team to stay connected from anywhere with internet. With advanced call routing features, multi-device support and an easy-to-use web interface, employees can work from any location and device while maintaining the same professional presence as in the office.

What security features does SmartBiz hosted PBX have to keep remote workers secure?

SmartBiz encrypts all calls during transit, protecting confidentiality and preventing eavesdropping or tampering. With endpoint authentication, you can rest assured that only authorized users have access to your communication system.

What internet connection speed is required for remote workers to use SmartBiz hosted PBX?

Each call requires only 80 Kbps (0.08 Mbps) per line, or even less with a compressed codec. For example, a 24 Mbps connection can easily handle over 300 simultaneous calls. A stable and reliable connection is key for maintaining high call quality

What equipment do employees need to work remotely with SmartBiz hosted PBX?

Employees need a stable internet connection and a device like a computer or smartphone. With our Webphone, they can easily make and receive calls from their web browser without any additional downloads.

Is it possible to track employee performance when they are working remotely?

Yes, SmartBiz offers several performance tracking tools, including:

- Real-time call queue and parking wallboards to monitor active calls, wait times, and agent activity.

- Detailed user performance reports tracking call volumes, durations, and missed calls.

- Call recordings stored in the cloud, providing easy access to call details such as time, duration, and caller ID.

Can SmartBiz help manage the call schedules for remote employees?

Yes, our time conditions feature allows you to route calls based on specific time frames, ensuring calls are directed to the right office depending on their working hours.

Can SmartBiz support remote or hybrid working models?

Absolutely! SmartBiz is designed to support both remote and hybrid work. Your team can make and receive calls from anywhere using desk phones, mobile apps, computer apps, or even a web browser, as long as they have an internet connection.