Number Porting

Number porting allows you to port your phone numbers from your current provider to Smart Bizphone. We support number porting from over 80 countries, enabling you to bring all your numbers under the umbrella of a single provider.

How it works

1

Submit porting application

You will need to sign an electronic form in the customer portal, provide the details of your current provider and the phone numbers you wish to port to Smart Bizphone.

2

Information verification

Smart Bizphone contacts the losing carrier and confirms the accuracy of the information. If there are no errors, the porting process begins.

3

Porting process

Throughout the whole process, our team will keep you updated on the status of the porting. The customer portal has a convenient chat where you can discuss any details and ask questions about your porting.

4

Call flow preparation

Even before the number is fully ported to Smart Bizphone, you have the option to add your number to the call flow and get it ready.

5

Porting complete

The porting team will notify you in advance of the date and time when the number is fully ported to Smart Bizphone. If you have pre-configured your number in your call flow, it will be a seamless switch over.

Porting types and duration

Simple numbers (CAT A)

The porting of a single geographical/local number. Numbers have no attached or complex services.

Duration:

Takes 2-10 business days to complete after acceptance from the losing carrier. However, it can take up to 15 days in some cases.

Complex numbers (CAT C)

For geographical/local numbers. These numbers have attached or complex services, or include a number range.

Multiple numbers on the same account can be ported simultaneously.

Duration:

Takes 10-35 business days to complete after acceptance from the losing carrier. However, it can take up to 90 days in some cases.

1800 and 1300 numbers

The porting of a single Australian toll-free 1800 or shared-toll 1300 number.

Duration:

Takes 3-14 business days to complete after acceptance from the losing carrier.

Mobile numbers

The porting of a single Australian mobile number.

Duration:

Takes 1-4 business days to complete after acceptance from the losing carrier.

International numbers

Porting of a single geographical/local, toll-free or mobile number. Geographical/local numbers range porting is also available.

Support number porting from over 80 countries.

Duration:

Takes up to 30 business days to complete after acceptance from the losing carrier.

Choose the right numbers for your business

Instantly activate or port your phone numbers with the help of our dedicated porting team:

local, mobile, toll-free, shared costs and international numbers.

Local Numbers

Phone numbers of different cities and areas.

1800 Numbers

Business numbers with free calls for your customers.

1300 Numbers

Professional numbers with location-based routing.

International numbers

Numbers available in over 90 countries.

Frequently asked questions

What do I need to port a number to Smart Bizphone?

Porting your number to Smart Bizphone is simple. Just submit an application through our customer portal. You'll need to provide:

Your current provider's name (losing carrier)

- Your account number with them

- The numbers you want to port to VoIPline

- A recent invoice that is not more than 3-months old from the losing carrier (as an image or PDF) to verify ownership

Our porting team will handle the rest.

What alternative ways can I prove phone number ownership if a recent invoice is not available?

1. Written confirmation from your current service provider stating that your account owns the number.

2. A statutory declaration signed by your local police department or a justice of the peace confirming that you own the number.

3. A screenshot of your current service provider's portal showing the relevant information.

How long does it take to port a number to Smart Bizphone?

Our porting team processes applications daily and within 1 business day, but several factors affect the porting duration:

- Response time from the losing carrier

- Type of number (geographic, virtual mobile or special number)

Average times:

- Simple numbers (Cat A): 2-10 business days

- Complex numbers (Cat C): 10-35 business days

- 1300/1800 numbers: 3-14 business days

- Virtual mobile numbers: 1-4 business days

- Overseas numbers: takes up to 30 business days

How does CAT-C port differ from CAT-A?

The main difference is the quantity of numbers that can be ported stimultanously and if they have attached or complex services services:

- CAT-A: ports one number (with no attached or complex services)

- CAT-C: ports up to one hundred numbers at a time (can have attached or complex services, all numbers being ported must be on the same account)

What is the difference between PNV and Post-PNV Rejection fees for Category C ports?

PNV Rejection: Occurs when not all linked numbers/services are included in the application. PNV will provide a list of services to add or remove.

Post-PNV Rejection: Happens if there are changes to the service (e.g., service cancellation, technology change, disconnection request) after PNV acceptance but before porting is complete. This results in a post-PNV rejection charge.

Why might a porting request be rejected?

Porting requests are most commonly rejected due to incorrect details. Ensure all information is accurate and free of typos. Our porting team verifies the provided invoice against the application, but double-checking your details helps avoid delays and rejection fees.