Queue Wallboard

Monitor your call queues in real time, on any device—from a smartphone to a TV. Stay on top of your queues wherever you are with a flexible, visual setup that helps you focus on what matters most.

Active calls data

See the status of each user—whether they’re available, offline, on a call, set to Do Not Disturb (DND), or have left the queue.

When a user answers a queue call, the system shows which queue it came from, who they’re speaking with, and how long the call has been active.

Detail queue statistics

Number of calls currently waiting and the longest wait time.
Number of available users in the queue.
Number of active calls at the moment.
Call outcomes: total answered calls, abandoned calls (hung up before answer), and timed-out calls (exceeded max wait).
Performance metrics: total talk time, plus average and total wait time.

Visual Customization

Assign custom colours to each queue so they’re easy to spot at a glance.

If waiting callers or wait times go beyond your set limits, they’re highlighted in orange or red to grab attention.

Monitor your queues

everywhere

The wallboard works smoothly on any device and supports screens up to 4K resolution.

On the go? Use your smartphone or tablet. At your desk? Open it on a second monitor. In the office? Display it on a TV for everyone to see.

Frequently asked questions

What is called queue wallboard?

A call queue wallboard is a live monitoring tool that displays real-time data about your call queues. It provides an overview of key metrics such as the number of callers waiting, average wait times, answered and missed calls, and agent availability. This tool is typically displayed on a screen or TV to give teams immediate insights into queue performance.

What are the benefits of a call queue wallboard?

The call queue wallboard helps improve customer service by offering real-time visibility into queue activity, enabling you to manage call traffic more effectively. It allows supervisors to quickly identify bottlenecks, monitor agent performance, and make informed decisions to reduce wait times and improve overall efficiency.

What metrics can I track on VoIPline’s call queue wallboard?

With VoIPline’s call queue wallboard, you can easily track key metrics like the number of callers waiting, total and average wait times, longest wait time, total talk time, answered and missed calls, and agent status (busy, available, offline, or ringing) and more. This gives you a complete, real-time view of your call queues to help boost performance.

Can I try SmartBiz’s call queue wallboard before committing?

Yes! We offer a free 30-day trial for businesses interested in testing our call queue wallboard and other services. It’s a great way to see how our solution can enhance your call management.