Plans and rates

Using our flexible PBX platform, you have the freedom to allocate different call plans to individual users within the system. Full call routing

feature set included. Take a look at our popular package deals below, and tailor subscriptions according to your preferences.

Australian-based service and support

No lock-in contracts or hidden fees

Prices in AUD include GST

Hosted PBX

You can select the suitable call plan for each person in your company to meet their specific

calling needs. The call plan can be changed at any time.

Discover Hosted PBX

Business plans

PAYG Starter

Subscription breakdown

and Outgoing call rates

User licence $5.50

Driving licence $4.40

Call plan $0.00

Call routing feature

Australian local and national calls 9c per call

Australian mobilel calls 4.9c per min

13 / 1300 calls 22c per call

Other destination

AU$9.9

/ month

Unlimited Australia

Subcription breakdown

and Outgoing call rates

User licence $5.50

Driving licence $4.40

Call plan $10.00

Call routing feature

Australian local and national calls Unlimited¹

Australian mobile calls Unlimited¹

13 / 1300 calls 20c per call

Other destination

AU$19.9

/ month

Unlimited Australia Plus

Subscription breakdown,

Outgoing call rates and exclusive SMS plan²

User licence $5.50

Driving licence $4.40

Call plan $20.00

Call routing feature

Australian local and national calls Unlimited¹

Australian mobile calls Unlimited¹

13 / 1300 calls Unlimited¹

Free calls to 50+ countries Unlimited¹

Other destination

Subscription $0.00

Incoming rates $0.00 /per SMS

Outgoing rates $0.00 /per standard SMS to Australian

mobile numbers³ Pricing varies international destinations

Included value Free 100 standard SMS to Australian

mobile numbers³Excess usage is charged at the above rates

AU$29.9

/ month

Calls with a per minute rate are charged per second and have no minimum call cost.

² To send and receive SMS via the Webphone, you’ll need an SMS-enabled phone number along with a user and device licence.

³A standard SMS can contain up to 160 characters (Latin/digits only) or up to 70 characters (if any non-Latin character is used). Longer messages are split into multiple concatenated SMS and can contain up to 153 characters (Latin/digits only) or up to 67 characters (if any non-Latin character is used).

Call centre plans

Time X

Subscription breakdown

and Outgoing call rates

User licence $5.50

Driving licence $4.40

Call plan $0.00

Call routing feature

Australian local and national calls 1.4c per min

Australian mobilel calls 4.9c per min

13 / 1300 calls 22c per call

Other destination

AU$9.9

/ month

Time Max

Subscription breakdown,

Outgoing call rates and exclusive SMS plan²

User licence $5.50

Driving licence $4.40

Call plan $20.00

Call routing feature

Australian local and national calls 1.4c per min

Australian mobile calls 2.46c per min

13 / 1300 calls 20c per call

Other destination

$20 of included call value to Australian destinations. It's up to 754 minutes to Australian mobiles or 1379 minutes to Australian local and national or up to 100 calls to 13/1300 numbers. Excess usage is charged at the above rates.

AU$29.9

/ month

Calls with a per minute rate are charged per second and have no minimum call cost.

SIP trunking

You can select the suitable call plan for each person in your company to meet their specific

calling needs. The call plan can be changed at any time.

Discover SIP trunking

Business plans

SIP Line PAYG

Outgoing call rates

Australian local and national calls 9c per call

Australian mobilel calls 4.9c per min

13 / 1300 calls 22c per call

Other destination

AU$1.5

/ month

SIP Line Unlimited

Outgoing call rates

Australian local and national calls Unlimited¹

Australian mobile calls Unlimited¹

13 / 1300 calls 20c per call

Other destination

AU$29.95

/ month

SIP Line Unlimited Plus

Outgoing call rates

Australian local and national calls Unlimited¹

Australian mobile calls Unlimited¹

13 / 1300 calls Unlimited¹

Free calls to 50+ countries Unlimited¹

Other destination

AU$37.95

/ month

Calls with a per minute rate are charged per second and have no minimum call cost.

Call centre plans

SIP Line X

Outgoing call rates

Australian local and national calls 1.4c per min

Australian mobilel calls 4.9c per min

13 / 1300 calls 22c per call

Other destination

AU$1.5

/ month

SIP Line Max

Outgoing call rates and exclusive SMS plan²

Australian local and national calls 1.4c per min

Australian mobile calls 2.46c per min

13 / 1300 calls 20c per call

Other destination

AU$21.5

/ month

Calls with a per minute rate are charged per second and have no minimum call cost.

SMS plans

Send and receive SMS using SMS-enabled phone number directly in the Webphone.

Discover SMS

SMS PAYG¹

Free incoming messages

Texting on any device with the Webphone: desktop, browser, or mobile app

Subscription

$0.00

per user per month

Incoming Rates

$0.00

per SMS

Outgoing Rates

$0.10

per standard SMS to Australian mobile numbers²

Pricing varies

International destinations

SMS Special¹

Free incoming messages

Texting on any device with the Webphone: desktop, browser, or mobile app

Subscription

$10.00

per user per month

Incoming Rates

$0.00

per SMS

Outgoing Rates

$0.05

per standard SMS to Australian mobile numbers²

Pricing varies

International destinations

Included values

Free 200 standard SMS

to Australian mobile numbers²

Excess usage is charged at the above rates

¹ To send and receive SMS via the Webphone, you’ll need an SMS-enabled phone number along with a user and device license.

² A standard SMS can contain up to 160 characters (Latin/digits only) or up to 70 characters (if any non-Latin character is used). Longer messages are split into multiple concatenated SMS parts. Each part costs the same as one standard SMS and can contain up to 153 character (Latin/digits only) or up to 67 characters (if any non-Latin character is used).

Phone numbers

Instantly order and activate phone numbers from our global inventory or bring your own number with the help of our number porting team.

Local numbers

Phone numbers of different cities and areas

Discover Local numbers

Two-way voice¹

Support of multiple channels. Your number will never be busy again

Number porting

$1.95

per number per month

$1.65

per number per month when ordering 10-99 numbers within one area

$0.95

per number per month when ordering 100+ numbers within one area

$0.00

incoming call rate per minute

$0.00

activation fee

Virtual mobile numbers

Make and recieve calls along with SMS.

Discover Virtual mobile

Two-way voice and SMS¹

Forward incoming SMS to email

Support of multiple channels. Your number will never be busy again

Number porting

$7.95

per number per month

$0.00

incoming call rate per minute

$22.00

activation fee

1800 numbers

Professional numbers with free calls for your customers.

Discover 1800 numbers

Two-way voice and SMS¹

Forward incoming SMS to email

Support of multiple channels. Your number will never be busy again

Number porting

$7.95

per number per month

$0.06

incoming call rate per minute

$0.00

activation fee

1300 numbers

Professional numbers with location-based routing.

Discover 1300 numbers

Two-way voice and SMS¹

Forward incoming SMS to email

Support of multiple channels. Your number will never be busy again

Number porting

$7.95

per number per month

$0.05

incoming call rate per minute

$0.00

activation fee

International numbers

Numbers available in over 90 countries..

Discover 1300 numbers

Two-way voice and SMS¹

Local

Toll-free

Mobile

SMS capability²

Number porting

$0.00

incoming call rate per minute (except toll-free and

metered)

90+

countries

5000+

area codes

¹ A hosted PBX user and device subscription is required for two-way voice and SMS functionality. These subscriptions are purchased separately. However, some call diversions do not

require a user or device licence—please refer to the service’s relevant critical information summary for full details.

² Outgoing SMS functionality for US numbers is available only with A2P campaign registration.

Microsoft Teams direct routing

Transform MS Teams into your business phone system—make and receive calls seamlessly on any compatible device.

Discover MS Teams

Integration of Microsoft Teams with PBX

Benefit from both MS Teams and hosted PBX

Connect to a PBX user or SIP trunk¹

Statically routed phone number²

Number porting

$4.40

per MS Teams account per month

Accessing PSTN services requires a Microsoft Enterprise E1, E3, or E5 licence, and a phone system add-on. These MS 365 licences are available for separate purchase within your MS tenancy or through your MS licensing provider.

¹ Integration of MS Teams account with hosted PBX requires a PBX user or SIP trunk licences, which are purchased separately.

² Statically routed phone number requires a phone number that must be purchased separately or ported to the SmartBiz..

Advanced features

Integrations

The integrations service allows you to use APIs, webhooks and connect the PBX with third-party services. The monthly fee is automatically calculated based on the number of PBX users you have.

Discover integrations

Hubspot

Zendesk

Zoho

Zapier

Tall Emu

API

Webhooks

Number porting

$1.95

per number per month

Fax to email

Receive incoming faxes to your desired email addresses in PDF format.

Discover Fax to email

Receive faxes online

No limit on the number of faxes you can receive

Number porting

$9.00

per PBX object per month

Voiceover production

Enhance caller experience with custom greetings.

Discover Voiceover

Voice generator by AI

AI generated audio files are instantly available.

40+ languages

Various voices

Different styles of speech

Adjustable speed and pitch

Number porting

$0.95

per 100 characters

Professional voice recordings

Impress your clients with professionally recorded greetings. We have a range of skilled voice talents to give life to your messages.

Preview and choose an artist

Specify special requirements

Discount for ordering in bulk

Number porting

$89.00

per recording (up to 30 seconds each)

$79.00

per recording when ordering 5+ (up to 30 seconds each)

Call recording storage

Access and manage your recorded calls while keeping them securely stored in the cloud.

Discover Call recording

PAYG pack

0 included minutes

Number porting

$0.00

per month

$0.01

per 1 minute per month

Value pack

1000 included minutes

Number porting

$10.00

per month

$2.00

excess usage per 1000 minutes per month

Max pack

50000 included minutes

Number porting

$50.00

per month

$10.00

excess usage per 10000 minutes per month

Frequently asked questions

Why do you charge for user and device licences?

Our pricing is based on the number of people (users) using the system, with each requiring a user license. Device licenses allow users to connect multiple devices: such as a desk phone, mobile app, or MS Teams account—under the same call plan and internal number.

Can I buy different call plans for different users?

You have the freedom to allocate different call plans to individual users within the system, allowing you to save on monthly expenses.

How do I pay?

We accept all major credit cards, PayPal and direct deposits. Enjoy the flexibility of direct debit, automatic, or manual top-up payments.

Can I have credit limit with credit terms?

By default, our services are prepaid. However, upon request, we can offer you 14-day credit terms with a security deposit requirement. The deposit is refundable or can be applied toward your final invoice.

Am I signing up under a contract?

All of our services are month-to-month, you have the flexibility to cancel at any time.

Can I use it while travelling overseas?

With VoIPline, you can make and receive calls from anywhere in the world, as long as you have an internet connection.

Will I be charged for calls on an unlimited call plan?

No, unlimited calls are included to specific destinations outlined in your plan, like Australian local and mobile calls. However, calls made to destinations not included under unlimited will result in call charges on your account.