Call parking

wallboard

Keep track of parked calls in real-time on a TV or monitor screen, or through the Webphone.

Monitoring on large and small scale

Call parking wallboard can be opened in any browser as a separate page and displayed on a large TV in the office, so that it can be seen by many people, or privately on a monitor at your desk.

Tight integration with the Webphone

In the Webphone, you can immediately pick up a parked call or transfer it to another agent. If the parked call is a contact, their name and avatar will be displayed. In addition, if the call is not a contact but was found in one of the connected CRM systems, the name of the caller will be displayed.

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Easy management of parked

call

Each call parking has its own name—so it's easier to find out why a call ended up being parked. See which agent parked the call, how many parking slots are in use, which of the other agents are currently on the call (if you need to make a transfer), and the time remaining for each parked call.

Don't miss a single parked call

If a call in the parking lot is not picked up, there are two options. First, the call can be returned to the agent who parked it. Second, you can set up a custom scenario where the call is routed to voicemail or any other PBX destination, depending on your needs.

Configure call parking for SIP

device

Yealink and other SIP devices have Busy Lamp Field (BLF) keys, which can be configured for call parking. For example, if a parking slot is free, the button lights up green; if it's busy, it lights up red. You can pick up a call from the parking lot with a single key press.

Frequently asked questions

What is call parking and a call parking wallboard?

Call parking allows you to place a call on hold in a shared 'parking slot' so that any other user can retrieve it from a different device or location. A call parking wallboard provides a live overview of all parked calls, displaying key details like which agent parked the call, who is on the line, how long the call has been parked, and the number of available parking slots.

What are the benefits of call parking and the call parking wallboard features?

Call parking makes it easy to transfer and hold calls between users without keeping them on the line. The call parking wallboard enhances efficiency by providing real-time visibility into parked calls, ensuring no calls are missed or forgotten.