Australian toll-free 1800 numbers

Why your business needs a 1800 numbers

Customers can call you for free, regardless of their location in Australia, maximising loyalty.

Strengthen your marketing campaigns and brand identity with a single number for the whole country.

Enhance your professional image and credibility with a nationwide presence, increasing customer confidence in your business.

Scale your business to a nationwide level without the hassle, you won't have to change your number as you grow.

Location-based

automated call routing

Automatically identify a caller's location and direct their call to the nearest store, branch, or office. Commonly referred to as geographic routing, geo-routing, position-based routing, or location-based routing.

Customers can dial one number from anywhere in the country and receive service tailored to their location.
Accelerate customer inquiries, connecting them to the most suitable destination.
Boost productivity by minimising the need for internal call transfers.

Grab your customers'

with a personalised number

Smartnumbers, or phonewords, are custom 1800 phone numbers purchased from ACMA’s numbering system. They can feature memorable words or brand names like '1800 VOIPLINE' (1800 864 754).

A smartnumber captures more attention from customers and facilitates easier recall of your business, particularly when the phoneword aligns with your marketing strategy.

A Once you have your smartnumber, you can port it Smartbiz and use at the standard 1800 rate. Say goodbye to busy lines

Say Goodbye to busy lines

Each inbound number can handle multiple simultaneous calls.

Inbound number

Queue

Choose the right numbers for your business

Instantly activate or port your phone numbers with the help of our dedicated porting team:

local, mobile, toll-free, shared costs and international numbers.

Local Numbers

Phone numbers of different cities and areas.

Virtual Numbers

Make and receive calls along with SMS.

1300 Numbers

Professional numbers with location-based routing.

Interntational Numbers

Numbers available in over 90 countries.

Frequently asked questions

What is the purpose of Australian 1800 numbers?

Australian 1800 numbers are ten digits long and serve as inbound business numbers callers can reach free of charge from any Australian landline or mobile number. Commonly referred to as free call or toll-free numbers.

What's the difference between 1800 and 1300 numbers?

While both facilitate nationwide access to your business, calls to 1800 numbers are free of charge, whereas calls to 1300 numbers incur the cost of a local call.

Is it free to call a 1800 number?

Absolutely. The key advantage is that clients can contact your business at no cost whatsoever through a 1800 number.

Can I keep my existing 1800 number if I switch providers?

Yes, you can port your active 1800 number to a new provider without losing it.

How many 1800 numbers can I have?

You can have as many as you need. There are no restrictions.

Can I personalise my 1800 number?

Describe the item or answer the question so thaYes, you can choose a phoneword or smart number where digits spell out a word, like "1800 VOIPLINE" for 1800 864 754.