Hosted PBX

Your business phone system in the cloud

Take control of your business communications. No technical skills are required. VoIPline Telecom's phone system provides you with full control over your business communications using a visual block diagram accessible via any web browser.

Pricing

Drag-and-drop configuration

Add over 30 telephony configuration tools to the canvas with a simple drag and drop.

Arrange objects as you like.

Visual call flow customization

Customise the flow for incoming calls by linking one object to another. The entire call flow is visually clear even for users with no technical skills: you can see every step of how an incoming call will be handled step by step.

Separate call logic with tabs

In addition to a single call flow configuration canvas, a whole host of such canvases can be created. This can be useful to separate the call logic so as not to overcomplicate a single canvas.

Flexible customization of each cash flow

Each of the 30+ call flow customisation objects have their own settings, so you can set things up exactly how your business needs them.

Advanced PBX search

When the call flow becomes large, it gets difficult to find the right object to edit. For this purpose, we have developed a smart search, thanks to which you can find the desired object on any of the tabs.

Cutting-edge call management features

to improve business productivity

Hosted PBX has an extensive feature set so that your business can tackle any

task to improve customer communication, and do it quickly and conveniently.

Recieve calls

Inbound numbers

Website widget

Accept, make and divert calls

How to accept or make calls

Handling mass calls

Monitoring

Conditions

Quality assurance

Media

Identifiers

Protection

Advanced

Different

Call flow

Frequently asked questions

What is hosted PBX, and how does it work?

PBX (Private Branch Exchange) is a telephony system for both internal company communication and external communication. Traditional PBX uses copper lines and on-site hardware that requires maintenance, tying you to a specific location and offering limited features by today’s standards.

Hosted PBX, on the other hand, is a cloud-based system using SmartBiz. It can be accessed from anywhere with an internet connection, enabling you to move or open new offices without delay.

Additionally, the hosted PBX offers a full suite of advanced call routing features, including the ability to handle hundreds of simultaneous calls to one central number, smart queue routing, call recording, employee performance reports, integration with third-party systems, and more.

Can I use my current phone number with a hosted PBX?

Yes, you can port your existing Australian phone number to our system. You can also port numbers out to another provider if needed.

Can I use my old analog phone handset with hosted PBX?

Yes, with an Analog Telephone Adaptor (ATA) that converts analog signals to IP traffic. However, modern VoIP phones are recommended for full feature access and HD voice quality.

What internet connection speed is required for hosted PBX?

Each call requires only 80 Kbps (0.08 Mbps), or less with a compressed codec. A 24 Mbps connection can handle at least 300 simultaneous calls.

What happens if my internet goes down?

Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links. We offer solutions like call diversion to your mobile phone to ensure you continue to receive calls even without an internet connection.

How does hosted PBX call quality compare to traditional phone lines?

Traditional lines use the G.711 codec, while hosted PBX supports up to G.722, offering wider bandwidth and HD call quality.

Can you guarantee phone availability?

Yes, we offer a 99.9% SLA-backed uptime guarantee. Our systems are fully redundant with no single point of failure, monitored by Hyperspin. Visit our system uptime page for details.